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Summary
My name is Chad Greenslade. I am an IT project & service management professional who believes in the practical, sensible, and tailored application of IT project and service management disciplines. Contact me today to lead your digital transformation journey.
Technical delivery director, lead, project, program, and PMO manager with experience driving significant growth and transformation through strategic IT solutions. Expert in managing complex projects, aligning technical delivery with business objectives, and enhancing operational efficiency. Skilled in Agile & PMI methodologies, client relationship management, and resource allocation, consistently delivering high-quality outcomes that exceed expectations. Proven track record of managing multimillion-dollar budgets and leading cross-functional teams to achieve ambitious goals, while fostering innovation and collaboration. Committed to leveraging technology to empower organizations in their digital transformation journeys.
Timeline
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Delivery Manager, Central Region, Catapult Systems (a Quisitive Company)
Client billable role reporting to the Central Region Director of Service Delivery (DSD) and responsible for delivery quality for assigned projects. Managed and executed client projects. Developed and managed project plans. Managed a team of IT consultants. Managed client expectations. Specific responsibilities include resource forecasting / allocation, monitoring utilization, client management, building client relationships and monitoring satisfaction, project delivery, issue resolution, applying the firm’s delivery playbook on each engagement, being the first point of contact for delivery issue escalation for projects assigned, working closely with the Central Region Director of Service Delivery (DSD) on resourcing and project needs, monitoring progress, reviewing deliverables to ensure quality, statement of work drafting & reviews. Worked directly with Account Executives to assist in account sales strategies and account expansion, coordination of resources necessary for pre-sales support, mentoring consultants, interviewing and making hiring recommendations, contributing to employee performance reviews, establishing and measuring performance objectives. Utilized positive leadership, excellent interpersonal skills including strong self-motivation and a passion for people, to promote a culture of trust and teamwork. Employed the ability to delegate, motivate and influence teams. Relied on strong attention to detail, organizational and resource positioning/negotiation skills. Relied on working knowledge of Microsoft platform products and solutions such as SharePoint, CRM, .NET, SQL Server, operating systems and infrastructure management tools. -
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IT Director, Corporate Services, EmployBridge
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SAFe 4 Scrum Master Certification Awarded
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Six Sigma Yellow Belt Awarded
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PRINCE2 Practitioner Awarded
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ITIL Version 3, Service Strategy Awarded
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ITIL Version 3, Release, Cntrl, Validation Awarded
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ITIL Version 3, Foundations Awarded
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Certified ScrumMaster (CSM) Awarded
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Project Management Professional (PMP) Awarded
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Bachelors Degree Conferred
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Senior IT Project Manager, Washngton Mutual
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IT Director, GM-Southwest, Inc
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IT PMO Manager , TTI, Inc.
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Senior IT Portfolio Manager, Think Finance
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Vice President, IT Project Management Office (PMO), Cardtronics, Inc
SIGNIFICANT AccomplishmentS
Achieved 67% account growth from FY-2023 to FY-2024
Experience Highlights
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VP, IT Project Management Office
Led enterprise-wide ERP integration & conversion program for a leading environmental services cl
Education Highlights
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Bachelor's Degree, INSY, CRCJ, The University of Texas at Arlington
Magna cum laude, mAY 2003
Interests
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IT Service Management
I'm passionate about using itil, agile, and project management to bring order to chaos.
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IT Project Management
I love when a plan comes together!
Results
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101
projects delivered in 2024 -
42K
project billable hours delivered in 2024 -
90%
client satisfaction
Skills
- SCALED AGILE FRAMEWORK
- change & release mgmt
- incident, problem, request
- servicenow
- itsm metrics & reporting
- it service management (itsm)
- itil version 3
- prince2 methodology
- waterfall / predictive sdlc
- agile / scrum / kanban
- pmi standards & methods
- status reports & dashboards
- executive presentations
- issue management
- risk management
- project scheduling & wbs mgmt
- capital administration
- project estimation & budgeting
- vendor & contract admin
- scope & interdependencies mgmt
- organizational change mgmt
- pmo organizational development
- demand management
- relationship management
- project performance reporting
- Project performance metrics
- Portfolio management
- program management
- Project Management
Questions & Answers
What tools do you use?
Kantata (MavenLink), Jira, Azure DevOps (ADO), Rally, SmartSheets, TargetProcess, ServiceNow PPM & Scrum, MS-Team Foundation Server (TFS), MS-Project Professional & Server
Why did you choose your profession?
I've always been a natural organizer and leader. I coupled this aptitude with my passion for people and technology and channeled it into delivering meaningful returns on technology investments.
Certifying bodies
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Scaled Agile, Inc. -
IACET -
PeopleCert Axelos -
Loyalist Certification Service -
APM Group -
Scrum Alliance -
Project Management Institute
certifications
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SAFe 4 Scrum Master
pdf, 219 KB
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Certified Scrum Master (CSM)
pdf, 236 KB
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Six Sigma Yellow Belt
pdf, 1 KB
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ITIL v3 Release, Control, Validation
pdf, 728 KB
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ITIL v3 Service Strategy
pdf, 856 KB
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ITIL v3 Foundations
pdf, 1 KB
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PRINCE2 Registered Practitioner
pdf, 858 KB
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Project Management Professional (PMP)
pdf, 176 KB
Blog
Lessons Learned from Agile Transformations: Part 15
Fifteenth in a Fifteen Part Series
By Chad Greenslade
I have often been asked about my lessons learned in delivering Agile transformations. Below is the fifteenth in a fifteen part series examining my lessons learned while instituting Agile concepts & practices. I hope that these lessons help you on your journey to Agile nirvana.
Lesson 15: Execute Subsequent Sprints
With Sprint Zero (0) in your rear-view mirror, you’re now ready to execute the Sprints required to build your product.
A Sprint typically begins with a...
